Privacy Policy

Privacy Policy

This Privacy Policy explains how Maple Ride Workshop handles personal data when you use signshakebird.cam, contact us, or request bicycle servicing and repairs. It applies to customers, prospective customers, and other visitors who interact with our website or workshop services.

Terms of Service Contact
Effective Date As stated in policy
Scope All users of our services
Questions Contact
Privacy Office

Contact Information

Email contact
[email protected]
Telephone
+91 81270 41153
Postal address
5, Suburban Hospital Road, Cooch Behar, West Bengal, IN, 700020
Privacy contact

Use the contact details below for questions about this policy or the handling of personal data.

Contact Page
01 · Collection

Data We Collect

We may collect identification and contact details, bicycle service details, appointment information, payment-related records, communication content, and technical data such as device or browser information. When a bicycle is brought in for inspection or repair, we may also record notes about the condition of the bicycle, requested work, approved scope, and service history needed to complete the job.

The information collected depends on the service inquiry, booking method, and workshop interaction.
02 · Sources

How We Collect Data

We receive data when you make a service inquiry, book an appointment, submit a contact form, visit the workshop, approve a quote, or communicate with us by phone or email. We may also generate internal records during intake, inspection, repair, quality check, collection, and service summary stages.

Most information comes directly from the customer or from the service process itself.
03 · Cookies

Cookies We Use

Cookies may include session cookies that help the site function during a visit, preference cookies that remember limited settings, and analytics or similar cookies that help us understand site use. We do not rely on cookies to collect more information than is reasonably needed for these purposes.

We use only standard cookie categories needed for site operation and basic measurement.
04 · Controls

Cookie Controls

You may manage cookies through your browser controls and, where available, through any on-site preference tools. If cookies are disabled, some website functions may not operate as intended, particularly features that rely on session handling or form continuity.

Browser settings can usually be used to limit or remove cookies.
User Rights

Your Rights

Subject to applicable law, you may ask us to access, correct, update, or delete certain personal data, or to object to or restrict some processing. Where we rely on your consent for a specific activity, you may withdraw that consent for future processing.

Available rights depend on the nature of the data and the legal basis for keeping it.
Requests

How to Make a Request

To make a privacy request, use the contact details in this policy and describe the data or activity involved. We will review the request and respond within a reasonable period, taking into account any legal exceptions, technical limits, or records we are required to keep.

We may need to verify identity before acting on a request.
Data Retention

Data Retention

We retain personal data for the period needed to manage inquiries, complete repairs, maintain service records, handle payment and accounting obligations, and address disputes or legal requirements. When data is no longer needed, we delete it or anonymize it in a reasonable manner.

Records are kept only for as long as needed for service, accounting, or legal purposes.
Policy Updates

Policy Changes

The updated version will apply from the effective date shown on the policy page. Where a change is material, we will take reasonable steps to make it visible through the website or other appropriate communication channels.

We may revise this policy when our practices, services, or legal obligations change.
Purpose of use

How We Use Data

We use personal data to respond to inquiries, schedule and manage appointments, inspect bicycles, prepare quotes, carry out approved repairs, record service outcomes, process payments, maintain business records, communicate about service status, and handle follow-up matters. We may also use limited data to improve website performance, manage security, and comply with legal or accounting requirements.

Note
Processing is limited to workshop operations and related obligations.
Third-party sharing

Service Providers and Partners

We may share personal data with service providers that support website hosting, communications, payment processing, record keeping, or similar operational functions. If a repair requires ordered parts or related logistics support, we may share limited information needed to complete that arrangement. Such parties are expected to handle the data for the agreed purpose and under appropriate confidentiality obligations.

Note
Operational partners receive only the information needed for their role.
Legal basis

Legal Disclosures

We may disclose personal data when required by law, court order, or a lawful request from a public authority. We may also share information where disclosure is needed to establish, exercise, or defend legal claims, or to protect the rights, property, or safety of the workshop, our customers, or others.

Note
Legal disclosure is limited to what is necessary in the circumstances.